Before development
Project terms.
An enquiry is not an accepted quotation. Your written project agreement confirms the scope, responsibilities and payment arrangements before work starts.
Scope and quotation
Website packages are approved starting points, not automatic approval of every requested feature. Systems and combined projects require a manual quotation. Deliverables, exclusions, deadlines and changes must be agreed in writing.
Review and payment
Discuss review stages, demonstration access and any payment milestones before accepting a quotation. No payment is collected by the enquiry form. Do not assume a deposit amount or settlement schedule until your project agreement confirms it.
Your content and assets
Supply only logos, photographs, text and reference material that you are entitled to share. Confirm content responsibilities and approvals as part of the scope. Reference images communicate direction; they do not authorise copying another business’s work.
Ownership and handover
Confirm the rights transferred, source-file handover and any full-payment condition in the written agreement. Third-party assets and software remain subject to their own licences; submitting an enquiry does not transfer intellectual property.
Hosting and third-party services
Hosting, domains, licences, provider subscriptions and ongoing support are separate unless expressly included. Requested integrations need feasibility, access and cost review; a selection in your brief does not activate a service.
Changes, cancellation and support
Agree the change process, cancellation arrangements, testing, acceptance and ongoing support in the project agreement. A submitted brief does not create a support agreement or guarantee a delivery date.